Safety Rules & FAQs

• Running, inappropriate language or gestures, and intoxication are prohibited.
• Smoking is only allowed in the designated smoking areas located within the waterpark. 
• H2OBX does not condone line jumping, which is defined as cutting in front of other guests or attempting a re-entry after having left the line for any reason. Guests who line jump may be ejected from the water park without a refund.
• Clothing and tattoos must not depict or display any lewd, offensive, or vulgar pictures and/or language. Turning clothing inside out to conceal these offenses is not permissible. Park Management retains the right to determine if a guest’s clothing and/or tattoo is deemed to have a negative impact on another guest’s family-fun experience at H2OBX Waterpark, and these standards are enforced at the Park Management's discretion.

Any offense described within the Behavior Policy of H2OBX Waterpark can lead to dismissal from the waterpark with no refund given.

• H2OBX allows guests to bring (1) unopened 20 oz. bottle of water per guest into the waterpark. 
• Personal water bottles (plastic or metal) are allowed, but must be empty. 
• There are (2) two drinking fountains located just inside the entrance to H2OBX, where you can refill your water bottles.
• No outside food or snacks are allowed inside the waterpark.
• If you or someone you are responsible for have a particular disability or special need, we encourage you to contact us at guestservices@h2obxwaterpark.com or 252-491-3000 at least 48hrs in advance of your visit to better assist us in preparing for your visit. Please visit Guest Services if you are on site and need immediate assistance. 
• Individuals who have special dietary needs due to a medical condition are asked to have items within a small soft sided cooler and visit Guest Services located at the main ticket building for accommodations. Medical documentation is required. 
• Baby food, formula and milk is allowed, but only in plastic containers. 
• Food & Beverage Outlets do accommodate guests with special dietary needs, however due to the volume of food preparation, H2OBX cannot guarantee separation of foods when stored, transported and prepared on cooking surfaces. Guests who suffer from sensitive or life-threatening allergies should exercise extreme caution and use personal judgment. 
• Peanut free: All baked and pre-packaged snacks and Mini Melts may contain peanuts, nuts or pine tree nuts. Guests are urged to ask for a Food & Beverage management staff member for guidance at each outlet. 
• Seafood allergies: Fried seafood is prepared in designated fryers that are not comingled with chicken fingers or any other fried food we offer. 
• Healthy food choices: Whole fruit, fruit cups, wraps, salads, yogurt and more can be found throughout the food & beverage outlets at H2OBX. 
• H2OBX First Aid is trained to handle all health emergencies including the needs of diabetic guests. Insulin is allowed inside the waterpark in soft coolers, which must be tagged by the gate staff. H2OBX also allows diabetic guests who suffer from low blood sugar one (1) high sugar item such as a candy bar, orange juice or a can or bottle of soda. H2OBX reserves the right to ask for medical documentation. 
• No glass of any kind is allowed inside H2OBX.
• No outside alcohol is allowed inside H2OBX. FLYBOYS Bar serves adult beverages. Guests must be 21 years of age and provide appropriate ID. 

H2OBX Waterpark must authorize all photo and video capture for the intent of public audience use and/or distribution. Cameras and video recording equipment use is acceptable only when it is safe and unobtrusive to other guests. Use of cameras and video recording equipment is strictly prohibited on slides, under water and in public restrooms throughout the park.

Out of safety concerns for guests, employees, and property, as well as concerns for individual privacy, H2OBX Waterpark prohibits the operation or use of unmanned aerial systems, or drones, by the general public - including recreational users and hobbyists - without the prior written authorization from H2OBX Waterpark. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within H2OBX Waterpark boundaries. This prohibition on drone operations or use extends to any drones launched or operated from the H2OBX Waterpark property, as well as drones launched from private property outside of the H2OBX Waterpark boundaries. Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by H2OBX Waterpark, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.

Hard and insulated coolers are not allowed in the park.

Reservations are not required for General Admission day tickets to the park. You can use your ticket any operating day that season.  We do recommend purchasing tickets online so you can go straight through bag check upon arrival but they can also be purchased at the ticket window. It is highly recommended to reserve a cabana online prior to arrival. These are date specific and once booked it's reserved for the entire day.

Some of the best days of summer start off with a questionable weather forecast. While H2OBX Waterpark does not offer a refund on tickets, we do make your visit risk free by assuring you that if we suspend operations due to lightning/inclement weather in the area for more than 90 minutes prior to 5:30pm, you will receive a complimentary Return Visit Voucher valid for the rest of the summer.

In the event we fully suspend operations due to weather prior to 3pm, a complimentary Return Visit Voucher will be issued for a full day return visit.  Should the suspension happen after 3pm and before 5:30pm, a Twilight Return Visit Voucher will be valid for admission after 3pm.  No vouchers are issued after 5:30pm.  Should you wish to use the Twilight Return Visit Voucher for a full day, you may visit the ticket window to upgrade your ticket for $10.

To claim your Return Visit Voucher, everyone in your party needs to have their proof of admission, either a ticket purchased online or on-site at H2OBX. All members of your party will present their proof of admission in exchange for a Return Visit Voucher and have all their belongings, as accepting the Return Visit Voucher forfeits the rest of your days visit.  You must be inside the park to receive the Return Visit Voucher on the same day of the closure. Return Visit Vouchers are only issued for paid daily admissions. Return Visit Vouchers and refunds are not given on Cabana rentals in the event the park closes early due to inclement weather. 

No, you are welcome to bring your own towels. Towels are available for sale at Wright Stuff Retail.

For comfort and convenience, H2OBX Waterpark requires that all guests wear appropriate swimwear. Proper swimwear is defined as a properly fitting and covering, one or two piece swimsuit or shorts that stop above or just below the knees. Thong bottoms, cut-offs, and suits with excessive buckles, rivets, and zippers are not permitted. Children must use diaper covers while enjoying the waterpark attractions.

Also, you and your family will probably be most comfortable if you wear water shoes or flip-flops. (These must be removed or held on drop slides)  If you happen to forget something at home, you can stop by Wright Stuff near the entrance for all your water park essentials and H2OBX Waterpark souvenirs. Clothing and tattoos must not depict or display any lewd, offensive, or vulgar pictures and/or language. Turning clothing inside out so as to conceal these offenses is not permissible.

Please note that all bags are searched before they are permitted into the family water park. Please view policy PDF to acquaint yourself with the Outside Food & Beverage Policy. Other items which are permissible include towels, sunscreen, and a change of clothes. Life jackets are available for free throughout the park but are distributed on a first come, first serve basis. Any life jackets brought into the park need to visibly say "Coast Guard Certified". Coolers, insulated bags and speakers are not allowed.

There is not a spectator admission rate.  All entries are required to purchase an applicable admissions ticket.

You may, but please know that the floatation devices you bring must meet US Coast Guard standards, so air-filled swimmies are not sufficient. However, we have plenty of lifejackets available throughout the park, free for your use! Speaking of swimmer safety, please observe all height restrictions, and take comfort in knowing that H2OBX Waterpark is 100% compliant with the Virginia Graeme Baker Act.

We have plenty of bathrooms located throughout the waterpark. Facilities are well marked and our staff monitors them throughout the day to keep them clean and fresh.  There are outside showers and changing areas at the Beechville restrooms.

 

Yes there is a mother's nursing room located near the restroom facilities by Heavenly Hawg's. 

Yes! For your convenience, three sizes of PIN-accessed electronic lockers are available in several locations throughout the park. They take credit cards or exact change. They do not accept gift cards.  Rental information can be found here.

One of our 55 private cabanas is absolutely the ideal spot to set up shop with your family. Standard Cabanas accommodate up to 8 guests located near Teach's Tides Adventure River, Calico Jack's Cove or Cat-5 Wavepool.  Deluxe Cabanas accommodate up to 12 guests and located near Teach's Tides Adventure River and Claico Jack's Cove.  All Deluxe Cabanas and some Standard Cabanas enjoy a dedicated server for all your food and beverage needs throughout the day.  *Note:  Automatic 20% gratuity on all cabana served food and beverage.   There are no refunds or rainchecks on cabanas including if park closes early due to inclement weather.

RESERVE NOW 

Yes, you are able to decorate the interior of a cabana that you rent.   While no other food and beverage is allowed into the park, we do allow a cake or cupcakes with a cabana rental.  At check-in we will store it in refrigerator and bring it to you upon request.    Any gifts should be in gift bags for security purposes instead of being wrapped.   Any favor bags should not contain any food items.

There is plenty of parking at H2OBX and it is FREE every day of the week.

Yes, you can leave and re-enter the park as long as you get your hand stamped before leaving.

For the comfort and convenience of all our guests, smoking is only permitted in designated areas throughout the park.

Guests with disabilities may call Guest Services at 252-491-3000 or email guestservices@h2obxwaterpark.com for further information.

Season Passes purchased online can be picked up at Guest Services between 10- 6pm any operating day.  

Yes, you can get a reprint for $10 at Guest Services. We do need the card in order to scan the barcode for admission.